Privacy Policy

Last Updated: January 2026

At Spin Galaxy Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our services through spin galaxy casino login or interact with our platform. By using Spin Galaxy, you agree to the terms outlined in this policy.

1. Information We Collect

When you register with Spin Galaxy or use our services, we collect various types of information to provide you with a secure and personalized gaming experience. The information we collect includes:

1.1 Personal Information

  • Identity Information: Full name, date of birth, gender, and nationality
  • Contact Details: Email address, phone number, and residential address
  • Account Credentials: Username, password, and security questions for spin galaxy login
  • Verification Documents: Government-issued ID, proof of address, and payment verification documents
  • Financial Information: Payment method details, transaction history, and banking information

1.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, games played, time spent on platform, and click patterns
  • Location Data: Geographical location based on IP address to ensure compliance with New Zealand regulations
  • Cookies and Tracking: Session cookies, preference cookies, and analytical data

1.3 Communication Records

  • Live chat transcripts and customer support correspondence
  • Email communications between you and Spin Galaxy Casino
  • Phone call recordings (with your consent) for quality assurance
  • Survey responses and feedback submissions

2. How We Use Your Information

Spin Galaxy uses your personal information for various legitimate purposes to operate our casino platform effectively and provide you with exceptional service:

2.1 Account Management

  • Creating and maintaining your spin galaxy casino login account
  • Verifying your identity and age to comply with New Zealand gambling regulations
  • Authenticating your access to galaxy spin casino services
  • Managing your account settings and preferences

2.2 Service Delivery

  • Processing deposits, withdrawals, and financial transactions
  • Providing access to casino games, live dealer experiences, and promotions
  • Delivering customer support and resolving technical issues
  • Personalizing your gaming experience based on preferences and behavior

2.3 Security and Fraud Prevention

  • Detecting and preventing fraudulent activities and unauthorized access
  • Monitoring suspicious transactions and unusual gaming patterns
  • Protecting against money laundering and financial crimes
  • Ensuring platform security and data integrity

2.4 Legal and Regulatory Compliance

  • Complying with New Zealand privacy laws and gambling regulations
  • Responding to legal requests and court orders
  • Maintaining records for audit and regulatory purposes
  • Enforcing our Terms of Service and Responsible Gaming policies

2.5 Marketing and Communications

  • Sending promotional offers, bonuses, and casino updates (with your consent)
  • Notifying you about new games, features, and tournaments at Spin Galaxy
  • Conducting market research and analyzing customer preferences
  • Improving our services based on user feedback and behavior

3. Data Sharing and Disclosure

Spin Galaxy Casino does not sell your personal information to third parties. However, we may share your data in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform. These include:

  • Payment Processors: To handle deposits, withdrawals, and financial transactions securely
  • Game Providers: To deliver casino games and live dealer experiences
  • Identity Verification Services: To verify your identity and prevent fraud
  • Cloud Hosting Providers: To store data securely and ensure platform reliability
  • Customer Support Tools: To provide efficient customer service through live chat and email

3.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations, court orders, or regulatory requests in New Zealand
  • Protect the rights, property, and safety of Spin Galaxy, our users, or the public
  • Enforce our Terms of Service and investigate violations
  • Respond to claims of illegal activity or abuse of our platform

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and ensure continued protection of your data.

4. Data Security Measures

Protecting your personal information is a top priority at Spin Galaxy Casino. We implement industry-leading security measures to safeguard your data:

4.1 Technical Security

  • SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology
  • Secure Login: Your spin galaxy casino login credentials are protected with advanced hashing algorithms
  • Firewall Protection: Our servers are protected by enterprise-grade firewalls to prevent unauthorized access
  • Regular Security Audits: We conduct periodic security assessments and penetration testing

4.2 Organizational Security

  • Access Controls: Only authorized personnel have access to personal information on a need-to-know basis
  • Employee Training: Our staff receive regular training on data protection and privacy best practices
  • Confidentiality Agreements: All employees and contractors sign strict confidentiality agreements
  • Incident Response: We maintain a comprehensive plan to respond to data breaches and security incidents

4.3 Data Storage

Your personal information is stored on secure servers located in facilities with physical security measures, including surveillance, access controls, and environmental protections. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by New Zealand law.

5. Your Privacy Rights

Under New Zealand's Privacy Act 2020, you have specific rights regarding your personal information. At Spin Galaxy, we respect and facilitate these rights:

5.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view and update most of your information through your spin galaxy login account settings. For additional information, contact our privacy team.

5.2 Right to Correction

If you believe any information we hold about you is inaccurate or incomplete, you can request corrections through your account or by contacting customer support. We will update your information promptly upon verification.

5.3 Right to Deletion

You can request deletion of your personal information, subject to legal and regulatory retention requirements. Please note that certain information must be retained for financial auditing, fraud prevention, and compliance with New Zealand gambling laws.

5.4 Right to Object

You have the right to object to certain types of data processing, including:

  • Marketing communications: Unsubscribe from promotional emails at any time
  • Automated decision-making: Request human review of automated decisions affecting your account
  • Data analytics: Opt out of non-essential analytics and tracking

5.5 Right to Data Portability

You can request a copy of your personal information in a structured, commonly used format. This allows you to transfer your data to another service provider if desired.

6. Cookies and Tracking Technologies

Spin Galaxy Casino uses cookies and similar tracking technologies to enhance your gaming experience and improve our services. Understanding how we use these technologies helps you make informed decisions about your privacy.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for basic platform functionality, including spin galaxy casino login authentication and security
  • Performance Cookies: Help us understand how visitors interact with our website and identify technical issues
  • Functionality Cookies: Remember your preferences, such as language settings and game favorites
  • Advertising Cookies: Used to deliver relevant promotional content based on your interests

6.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of galaxy spin casino. Most browsers allow you to:

  • View and delete existing cookies
  • Block third-party cookies
  • Block all cookies (not recommended for full platform functionality)
  • Delete cookies when closing your browser

6.3 Third-Party Tracking

We use third-party analytics services to understand user behavior and improve our platform. These services may use cookies and similar technologies to collect information about your visits to Spin Galaxy and other websites. You can opt out of third-party analytics through your browser settings or by using industry opt-out tools.

7. Children's Privacy

Spin Galaxy Casino is strictly for individuals aged 18 years and older. We do not knowingly collect personal information from minors. If you are under 18, you are prohibited from creating a spin galaxy login account or using our services.

If we discover that we have inadvertently collected information from a minor, we will delete that information immediately and close the associated account. Parents or guardians who believe their child has provided us with personal information should contact us immediately for account closure and data deletion.

8. International Data Transfers

While Spin Galaxy Casino primarily operates in New Zealand, we may transfer your personal information to service providers located in other countries for processing and storage. These transfers are conducted in accordance with New Zealand privacy laws and international data protection standards.

When transferring data internationally, we ensure adequate protection through contractual safeguards, standard data protection clauses, and verification that recipient countries have appropriate privacy laws. Your information remains protected regardless of where it is processed or stored.

9. Data Retention

Spin Galaxy retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Our retention periods are determined by:

  • Legal Requirements: New Zealand gambling and financial regulations require retention of certain records for specified periods
  • Account Activity: Active accounts retain data for ongoing service delivery; inactive accounts may be archived after extended periods
  • Dispute Resolution: Information related to disputes or investigations is retained until resolution
  • Business Needs: Data necessary for fraud prevention, security, and platform improvement is retained as needed

After the retention period expires, we securely delete or anonymize your personal information in accordance with our data disposal procedures.

10. Marketing Communications

With your consent, Spin Galaxy Casino may send you promotional communications about new games, bonuses, tournaments, and special offers. We respect your communication preferences and provide multiple ways to manage marketing messages:

10.1 Opting In

During registration or through your account settings, you can choose to receive marketing communications from Spin Galaxy. We offer different communication channels including email, SMS, and push notifications.

10.2 Opting Out

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in promotional emails
  • Updating your preferences in your spin galaxy casino login account settings
  • Contacting customer support to opt out of all marketing communications
  • Replying "STOP" to SMS messages

Please note that even if you opt out of marketing communications, we will still send you essential service-related messages such as account notifications, transaction confirmations, and important policy updates.

11. Changes to This Privacy Policy

Spin Galaxy Casino reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email to the address associated with your spin galaxy login account
  • Display a prominent notice on our website upon your next visit
  • Request your consent for material changes that affect how we use your personal information

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Continued use of galaxy spin casino after policy updates constitutes acceptance of the revised terms.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how Spin Galaxy handles your personal information, please contact us through the following channels:

12.1 Privacy Inquiries

  • Email: privacy@spingalaxycasino.org
  • Customer Support: Available 24/7 via live chat through your spin galaxy casino login account

12.2 Data Protection Officer

Our dedicated Data Protection Officer oversees compliance with New Zealand privacy laws and handles privacy-related concerns. You can reach our DPO at dpo@spingalaxycasino.org for matters including:

  • Exercising your privacy rights
  • Filing complaints about data handling practices
  • Requesting information about data processing activities
  • Reporting suspected data breaches

12.3 Regulatory Authority

If you believe Spin Galaxy has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the New Zealand Privacy Commissioner at privacy.org.nz. We encourage you to contact us first so we can resolve your concerns directly.

13. Security Incident Response

Despite our robust security measures, no system is completely immune to breaches. In the unlikely event of a security incident affecting your personal information, Spin Galaxy Casino will:

  • Promptly investigate the incident and assess the scope of the breach
  • Notify affected users within 72 hours of discovering the incident
  • Report the breach to relevant New Zealand authorities as required by law
  • Take immediate steps to contain the breach and prevent further unauthorized access
  • Provide guidance on protective measures you can take to secure your account
  • Conduct a thorough post-incident review to prevent future occurrences

We maintain comprehensive incident response protocols and work with cybersecurity experts to ensure rapid and effective responses to security threats.

14. Consent and Agreement

By creating an account with Spin Galaxy, accessing our services through spin galaxy casino login, or using any features of galaxy spin casino, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued use of our platform constitutes ongoing consent to the collection, use, and processing of your personal information as described herein.

If you do not agree with any aspect of this Privacy Policy, please discontinue use of Spin Galaxy services immediately and contact us to close your account and request data deletion, subject to legal retention requirements.

Thank you for trusting Spin Galaxy Casino with your personal information. We are committed to maintaining your privacy and providing a secure, enjoyable gaming experience for all our New Zealand players.