Responsible Gaming

Last Updated: January 2026

At Spin Galaxy Casino, we are committed to promoting responsible gaming practices and ensuring that our platform remains a source of entertainment, not harm. We recognize that while the majority of our players in New Zealand enjoy gaming responsibly, some individuals may develop gambling-related problems. This Responsible Gaming Policy outlines the tools, resources, and measures we have implemented to protect our players and promote safe gambling habits.

1. Our Commitment to Responsible Gaming

Spin Galaxy takes its responsibility to players seriously. We believe that online gaming should be an enjoyable leisure activity, and we are dedicated to:

• Preventing underage gambling by implementing strict age verification procedures
• Providing tools and resources to help players maintain control over their gaming activities
• Promoting awareness about problem gambling and its warning signs
• Working with recognized gambling support organizations in New Zealand
• Training our staff to identify and assist players who may be experiencing gambling-related difficulties
• Ensuring all marketing communications promote responsible gambling messages

2. Self-Assessment Tools

Understanding your gambling behavior is the first step toward maintaining healthy gaming habits. Spin Galaxy casino provides self-assessment questionnaires to help you evaluate your relationship with gambling.

2.1 Warning Signs of Problem Gambling

Ask yourself the following questions honestly:

• Do you spend more time or money gambling than you can afford?
• Have you tried to reduce or stop gambling but found it difficult?
• Do you gamble to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression?
• Have you lied to family members or friends about your gambling activities?
• Have you borrowed money or sold possessions to finance your gambling?
• Has gambling caused problems in your relationships, work, or education?
• Do you feel restless or irritable when trying to cut down on gambling?
• Have you jeopardized or lost important relationships, jobs, or opportunities because of gambling?

3. Player Protection Tools

Spin Galaxy Casino offers comprehensive tools to help you maintain control over your gaming activities. These tools are available through your account settings or by contacting our support team.

3.1 Deposit Limits

Set financial boundaries by establishing deposit limits on your spin galaxy login account:

• Daily Limits: Control how much you can deposit in any 24-hour period
• Weekly Limits: Manage your deposits over a seven-day rolling period
• Monthly Limits: Set maximum monthly deposit amounts

Once set, deposit limits take effect immediately. If you wish to decrease a limit, the change is applied instantly. Requests to increase limits are subject to a 24-hour cooling-off period to allow time for reconsideration.

3.2 Loss Limits

Establish maximum loss amounts for daily, weekly, or monthly periods. When your loss limit is reached, you will be unable to place further wagers until the specified time period expires. Loss limits help ensure you never lose more than you can afford.

3.3 Session Time Limits

Set maximum session durations to control how long you spend playing at galaxy spin casino. You will receive notifications as you approach your time limit, and your session will automatically end when the limit is reached. This tool helps prevent excessive gaming sessions and encourages regular breaks.

3.4 Wager Limits

Control the maximum amount you can wager on individual bets across all games. Wager limits help prevent impulsive high-stakes betting and encourage measured gaming behavior.

3.5 Reality Checks

Activate periodic reminders that display how long you've been playing and your current account balance. Reality checks help maintain awareness of time and money spent during gaming sessions. You can customize the frequency of these notifications through your spin galaxy casino login settings.

4. Cooling-Off Periods

If you feel you need a short break from gambling, you can request a cooling-off period. During this time:

• Your account will be temporarily suspended for a minimum of 24 hours and up to 30 days
• You will not be able to access your account or place wagers
• You will not receive promotional communications from Spin Galaxy
• Your account balance will remain secure and accessible after the cooling-off period ends

Cooling-off periods can be requested through your account settings or by contacting our customer support team. Once activated, cooling-off periods cannot be reversed or cancelled until the specified duration has elapsed.

5. Self-Exclusion Program

For players who recognize they need more substantial intervention, Spin Galaxy offers a self-exclusion program. Self-exclusion is a voluntary commitment to stop gambling for a specified period.

5.1 How Self-Exclusion Works

When you choose self-exclusion:

• Your account will be closed for a minimum period of 6 months, extendable to 1, 2, or 5 years, or permanently
• You will be unable to access spin galaxy casino or create new accounts
• All promotional communications will cease immediately
• Any pending bonuses or promotions will be forfeited
• You may withdraw any remaining account balance, subject to standard withdrawal procedures
• You will not be able to reverse your decision until the self-exclusion period expires

5.2 Activating Self-Exclusion

To activate self-exclusion, contact our support team via email at support@spingalaxycasino.org or through live chat. Our trained staff will guide you through the process and ensure your request is processed promptly. We recommend speaking with a gambling support professional before or after self-excluding.

5.3 After Self-Exclusion Expires

When your self-exclusion period ends, your account will not automatically reopen. If you wish to resume gaming, you must contact our support team and undergo a brief assessment to ensure you are ready to gamble responsibly. We may also recommend additional protective measures or cooling-off periods.

6. Account Closure

If you wish to permanently close your Spin Galaxy account for any reason, you may request permanent account closure. This action is irreversible, and you will need to withdraw any remaining balance before closure. Unlike self-exclusion, permanent closure is not time-limited and indicates a definitive decision to cease all gaming activities with Spin Galaxy.

7. Protection of Vulnerable Players

7.1 Underage Gambling Prevention

Spin Galaxy strictly prohibits gambling by individuals under 18 years of age, in accordance with New Zealand law. We employ robust age verification procedures during registration and may request additional documentation to confirm player age at any time. Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing online gambling sites.

7.2 Player Monitoring

Our systems continuously monitor player behavior for signs of problem gambling, including:

• Significant increases in deposit frequency or amounts
• Extended gaming sessions without breaks
• Chasing losses through rapid successive deposits
• Requests to reverse withdrawals repeatedly

When concerning patterns are identified, our responsible gaming team may contact you to check on your wellbeing and recommend appropriate tools or resources.

8. Responsible Marketing

All Spin Galaxy marketing communications adhere to responsible gambling principles:

• We do not target minors or vulnerable individuals in our advertising
• Our promotions include responsible gaming messages and links to support resources
• We do not suggest that gambling is a solution to financial problems
• We do not portray gambling as socially desirable or a means of achieving success
• Players who self-exclude or set deposit limits may opt out of promotional communications

9. Support and Resources

If you or someone you know is experiencing gambling-related difficulties, help is available. Spin Galaxy partners with and recommends the following New Zealand support organizations:

9.1 Family and Friends Support

Problem gambling affects not only the individual but also their loved ones. Family members and friends can access support through:

• Gambling Helpline: Provides support and guidance for family members
• Gam-Anon: Support groups for family members and friends of problem gamblers
• Counseling services available through Problem Gambling Foundation programs

10. Staff Training and Awareness

All Spin Galaxy staff members receive comprehensive training on responsible gaming principles, problem gambling identification, and appropriate intervention techniques. Our customer support team is equipped to:

• Recognize signs of problem gambling in player interactions
• Provide information about responsible gaming tools and resources
• Assist players in setting limits or self-excluding
• Direct players to appropriate support services
• Handle sensitive situations with empathy and confidentiality

11. Contact Us

If you have questions about our Responsible Gaming Policy or need assistance with any of our player protection tools, please contact us:

• Email: responsiblegaming@spingalaxycasino.org
• Live Chat: Available 24/7 through your spin galaxy casino login
• Support Page: Visit our Help Center for detailed guides on setting limits and self-exclusion

12. Policy Updates

Spin Galaxy regularly reviews and updates this Responsible Gaming Policy to reflect best practices, regulatory requirements, and feedback from players and support organizations. Material changes will be communicated through our website and email notifications.

Spin Galaxy Casino is committed to maintaining the highest standards of responsible gaming and player protection. We continuously work to improve our tools, policies, and support systems to ensure a safe gaming environment for all players in New Zealand.