Terms & Conditions

Last Updated: January 1, 2026

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Spin Galaxy" or "We" refers to Spin Galaxy Casino, its operators, licensees, and authorized representatives.
• "User", "You", or "Player" refers to any individual who registers and uses Spin Galaxy Casino services.
• "Account" means your registered user account with Spin Galaxy Casino.
• "Website" refers to the Spin Galaxy Casino platform accessible via web browsers and mobile applications.
• "Services" includes all gaming, entertainment, and related services provided by Spin Galaxy.
• "Games" refers to all casino games, slots, table games, and other gaming products available on the platform.
• "Funds" means real money deposited into your Spin Galaxy Casino account.
• "Bonus" refers to promotional credits, free spins, or other incentives offered by Spin Galaxy Casino.

2. Acceptance of Terms

By creating a Spin Galaxy Casino account or using our services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms & Conditions.
• You accept our Privacy Policy and Cookie Policy as integral parts of this agreement.
• You are legally permitted to use online gaming services in your jurisdiction.
• All information provided during Spin Galaxy Casino login and registration is accurate and truthful.
• You will comply with all applicable laws and regulations in New Zealand and your location.

3. Eligibility Requirements

3.1 Age Restrictions

To use Spin Galaxy Casino services, you must:

• Be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• Provide valid proof of age and identity when requested.
• Not allow minors to access your Spin Galaxy Casino account under any circumstances.

3.2 Geographic Restrictions

Spin Galaxy Casino operates primarily for players in New Zealand. Access may be restricted in certain jurisdictions. You are responsible for ensuring that your use of our services complies with local laws.

3.3 Responsible Gaming

By using Galaxy Spin Casino, you confirm that:

• You are not currently self-excluded from any gambling services.
• You do not have a gambling problem that would make using our services inappropriate.
• You understand the risks associated with online gaming.

4. Account Registration

4.1 Account Creation

When registering with Spin Galaxy Casino:

• You may only create one account per person, household, or IP address.
• All information provided must be accurate, current, and complete.
• You must use your real name and personal details; accounts registered under false information will be closed.
• Your Spin Galaxy Casino login credentials are personal and must not be shared.

4.2 Account Verification

Spin Galaxy reserves the right to request verification documents at any time, including:

• Government-issued photo identification (passport, driver's license)
• Proof of address (utility bill, bank statement)
• Payment method verification (credit card images, e-wallet screenshots)

Failure to provide requested documents within 30 days may result in account suspension or closure.

4.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your Spin Galaxy Casino login details.
• All activities conducted through your account.
• Notifying us immediately of any unauthorized use or security breach.
• Using strong passwords and updating them regularly.

5. Deposits and Withdrawals

5.1 Deposits

When making deposits to Spin Galaxy Casino:

• You must use payment methods registered in your own name.
• Minimum and maximum deposit limits apply as specified on the website.
• Deposits are typically processed instantly, but processing times may vary by payment method.
• Spin Galaxy does not charge deposit fees, but your payment provider may impose charges.

5.2 Withdrawals

Withdrawal conditions at Galaxy Spin Casino:

• Withdrawals must be made to the same payment method used for deposits where possible.
• Your account must be fully verified before processing withdrawals.
• Minimum withdrawal amounts apply as stated on the website.
• Withdrawal requests are processed within 24-48 hours after approval.
• Wagering requirements must be met on all bonuses before withdrawal.

5.3 Anti-Money Laundering

Spin Galaxy Casino complies with anti-money laundering regulations. We reserve the right to conduct additional verification for large transactions or suspicious activity. Funds from illegal sources will not be accepted.

6. Bonuses and Promotions

6.1 Bonus Terms

When claiming bonuses at Spin Galaxy Casino:

• All bonuses are subject to specific terms and conditions stated in each promotion.
• Wagering requirements must be completed before bonus funds become withdrawable.
• Maximum bet limits apply when playing with bonus funds (typically NZD 5 per spin).
• Certain games may be excluded or contribute differently to wagering requirements.
• Bonuses cannot be combined unless explicitly stated.

6.2 Bonus Abuse

Spin Galaxy reserves the right to:

• Void bonuses and winnings if abuse or irregular play patterns are detected.
• Close accounts engaging in bonus hunting or fraudulent activity.
• Limit or exclude players from future promotions.

7. Gameplay Rules

7.1 Fair Play

Players using Spin Galaxy Casino must:

• Play games fairly and honestly without using automated systems or bots.
• Not exploit software errors, bugs, or glitches.
• Not engage in collusion or cheating in multiplayer games.
• Report any technical issues immediately to customer support.

7.2 Game Rules

Each game available on Galaxy Spin Casino has specific rules and payout structures. Players are responsible for understanding game rules before playing. Game rules are accessible within each game interface.

7.3 Disconnections

In case of disconnection during gameplay, Spin Galaxy will attempt to restore your game session. Incomplete rounds will be resolved according to the game provider's malfunction policy. Players should maintain stable internet connections.

8. Responsible Gaming

8.1 Self-Exclusion

Spin Galaxy Casino supports responsible gaming. Players can:

• Set deposit limits (daily, weekly, or monthly).
• Request temporary cooling-off periods (24 hours to 6 weeks).
• Self-exclude for longer periods (6 months to permanent).
• Contact support for immediate account closure if needed.

8.2 Support Resources

If you need help with gambling issues, contact:

• Problem Gambling Foundation: www.pgf.nz
• Gambling.com: www.gamblingtherapy.org

9. Intellectual Property

All content on Spin Galaxy Casino, including logos, graphics, software, and game content, is protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute any content from the website.
• Reverse engineer or attempt to extract source code from our software.
• Use the Spin Galaxy brand name or logos without written permission.
• Create derivative works based on our content or services.

10. Limitation of Liability

Spin Galaxy Casino will not be liable for:

• Loss of winnings due to account closure for breach of terms.
• Technical malfunctions, server downtime, or connectivity issues beyond our control.
• Losses resulting from unauthorized account access due to your negligence.
• Indirect, incidental, or consequential damages arising from service use.

Our maximum liability is limited to the amount of funds in your account at the time of the incident.

11. Dispute Resolution

11.1 Complaints Procedure

If you have a complaint regarding Spin Galaxy Casino services:

1. Contact our customer support team via live chat or email.
2. Provide detailed information about your complaint with relevant evidence.
3. We will investigate and respond within 5 business days.
4. If unresolved, you may escalate to our management team.

11.2 Alternative Dispute Resolution

If internal resolution fails, disputes may be referred to an independent Alternative Dispute Resolution (ADR) service. ADR decisions are binding on both parties.

12. Account Closure and Suspension

12.1 Voluntary Closure

You may close your Spin Galaxy Casino account at any time by contacting customer support. Outstanding balances will be returned after verification, subject to wagering requirements.

12.2 Involuntary Closure

Spin Galaxy reserves the right to suspend or close accounts if:

• You breach these Terms & Conditions.
• Fraudulent or illegal activity is detected.
• You provide false or misleading information.
• Multiple accounts are discovered.
• You engage in abusive behavior toward staff or other players.

In cases of account closure for terms violation, Spin Galaxy may withhold account balances and winnings.

13. Privacy and Data Protection

Spin Galaxy Casino is committed to protecting your personal information. Our data practices comply with New Zealand Privacy Act 2020 and international data protection standards. For detailed information, please refer to our Privacy Policy.

Key points:

• We collect personal data necessary for account management and regulatory compliance.
• Your data is stored securely using industry-standard encryption.
• We do not sell or share your data with third parties for marketing purposes.
• You have rights to access, correct, or delete your personal information.

14. Changes to Terms

Galaxy Spin Casino reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website. Material changes will be communicated via:

• Email notification to registered users.
• Prominent notice on the Spin Galaxy Casino website.
• Pop-up notification upon next login.

Continued use of our services after changes constitute acceptance of the new terms. If you do not agree with modifications, you must discontinue use and close your account.

15. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. Any disputes arising from these terms or your use of Spin Galaxy Casino services shall be subject to the exclusive jurisdiction of New Zealand courts. By using our services, you consent to the jurisdiction and venue of these courts.

16. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely match the intent of the original terms.

17. Contact Information

For questions, concerns, or support regarding these Terms & Conditions or Spin Galaxy Casino services, please contact us:

• Email: support@spingalaxycasino.org
• Live Chat: Available 24/7 on the website
• Customer Support Hours: 24 hours a day, 7 days a week